How do I replace a lost, stolen or faulty driver smart card?

How do I replace a lost, stolen or faulty driver smart card?

Your digital tachograph smart card is valid for five years. However, if it is lost, stolen or stops working, you must have a new card issued for the rest of the five-year period.

If your card is lost or stolen, you must report it to Driver and Vehicle Licensing Agency (DVLA). You will need to phone the DVLA Tachograph Smart Card Helpline on Tel 0300 790 6109 to request the replacement card and pay a £19 fee by credit or debit card.

Alternatively, you can complete an application form and send it with the relevant fee to:

SA99 1AZ

You will need to apply for the replacement within seven calendar days.

Faulty cards

If your card is faulty you will need to return it with a completed application form to DVLA who will issue a new card. You will need to apply within seven calendar days for a replacement.

Where possible try the card in a different vehicle unit (VU) to doublecheck that the card is faulty.

If you do not return the faulty card, the DVLA will have to treat the card as lost or stolen and charge the relevant fee.

You can drive without the lost, stolen or damaged card for a maximum of 15 calendar days. You can drive for longer in order for the vehicle to return to its premises provided you produce two printouts – one for the beginning of the journey and one for the end.

Picking up your new card

You can ask the DVLA to issue your new card to either your nearest local DVLA office or VOSA testing station, where you will need to collect it in person and sign a declaration.

You will need to produce two forms of identity, such as:

  • your full valid passport
  • your birth certificate
  • your certificate of registry of birth
  • your adoption certificate
  • your ID card issued by a member of the EC/EEA
  • your certificate of naturalisation or registration
  • your driving licence
  • a utilities bill or bank statement

The clerk will need proof of your identity before opening the envelope and asking you to sign the declaration that you have received your card.


Before your card expires you will be sent a reminder. If you do not receive a reminder and you want to renew your card you will need to complete the D777B application form and send it to the DVLA with the relevant documentation and fee no later than 15 working days before the expiry of your card. To request a D777B form, contact the DVLA Tachograph Smart Card Helpline on Tel 0300 790 6109.

Fees for new or replacement smart cards

These are the current fees you’ll pay for new, replacement, lost, stolen or faulty driver smart cards:

Card application £38
Renewal £19
Replacement – lost/stolen £19
Exchange £0
Malfunction £0

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